Refund Policy
A legal disclaimer
All coaching services, materials, and content provided by The Clarity Coach are intended for educational and professional development purposes only. While every effort is made to ensure high-quality, effective guidance, results may vary depending on individual effort, engagement, and application.
The Clarity Coach does not guarantee specific outcomes such as exam scores, job offers, promotions, or business results. Coaching sessions are designed to support communication skills and personal development — they are not a substitute for formal education, therapy, or legal advice.
All materials, recordings, and resources shared during sessions remain the intellectual property of The Clarity Coach and may not be copied, redistributed, or sold without written consent.
By purchasing or participating in any service, session, or program offered by The Clarity Coach, you acknowledge that you have read, understood, and agreed to this disclaimer and accept full responsibility for your own progress and results.
Refund Policy
At The Clarity Coach, all programs and packages are designed to provide personalized, high-quality coaching and tailored learning experiences. Because of the time and preparation invested into each session, the following refund policy applies:
1. General Policy
All purchases made for coaching packages, single sessions, and specialized programs (including IELTS and Accent Coaching) are non-refundable once the first session has taken place.
Refunds are only considered in exceptional cases and remain at the discretion of The Clarity Coach.
2. Before Your First Session
If you wish to cancel before your first session begins:
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A full refund will be issued only if the cancellation request is made within 48 hours of purchase and before any lesson has been scheduled.
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After this period, or once a session has been booked, the package is considered active and non-refundable.
3. Missed or Canceled Sessions
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Sessions canceled less than 24 hours before the scheduled time are forfeited and not eligible for a refund or reschedule.
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If a session is missed without notice, it is also forfeited.
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Sessions canceled with at least 24 hours’ notice may be rescheduled within the same package validity period.
4. Tutor Cancellations
If The Clarity Coach needs to cancel or reschedule a session due to an emergency or technical issue, an alternative time will be offered at no additional cost.
If a replacement session cannot be arranged, a credit or partial refund may be issued.
5. Package Validity & Expiry
Each package has a set validity period (e.g., 1 month, 3 months).
Unused sessions after the expiry date are non-refundable and non-transferable unless a prior extension has been approved in writing.
6. Exceptional Circumstances
Refunds may be considered in rare cases such as:
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Verified medical emergencies or long-term illness
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Major unforeseen personal events (e.g., relocation, loss of employment)
All requests must be submitted in writing, with supporting documentation.
7. Digital Materials
All digital materials, resources, and guides provided as part of any package are non-refundable once delivered.
8. Agreement
By purchasing any service or package from The Clarity Coach, you acknowledge that you have read, understood, and agreed to this Refund Policy.